Category 2: Delivering Excellence in Digital Services
REFUNDABLE CREDITS & COMPLIANCE PROGRAM MANAGEMENT OFFICE
Internal Revenue Service
U.S. Department of the Treasury
Edwin Patten
Supervisory Tax Analyst
Marc Slone
Program Analyst
Rebecca Holt
Supervisory Tax Analyst
Marie-Helena Edwards
Supervisory Tax Analyst
Joseph Dingledine
Senior Tax Analyst
Tamara Powell
Director, Refundable Credits Examination Operations
Ishmael Alejo
Director, Refundable Credits Program Management
Anna Houston
Program Manager
Monica Chernick
Program Manager
Abu Sayeed
Computer Assistant
Yvette Salinas
Program Analyst
Priscilla Gonzales
Supervisory Financial Technician
Joyce Johnson
Supervisory Financial Technician
Andrew Rivera Matias
Correspondence Examination Technician
Raquel Lumbi
Tax Examining Technician
Myra Garcia
Tax Examining Technician
Lorna Mendoza
Tax Examining Technician
Andres Telles
Tax Examining Technician
Jessica Jones
Tax Examining Technician
Tiffany Ruedas
Correspondence Examination Technician
Frank Bassi
Management and Program Assistant (OA)
Terra Sparks
Program Analyst (Project Manager)
Elaine Warren
Tax Examining Technician
Audra Moering
Tax Examining Technician
Christopher Kirmse
Tax Examining Technician
Callan Miller
Tax Examining Technician
Terra Brown
Lead Financial Assistant
Celina Harmon
Management and Program Analyst
Jonathan DiLeo
Information Technology Specialist (Policy & Planning)
Shanel Sanders
Program Manager
The Internal Revenue Service's Refundable Credits & Compliance Program Management Office are being honored in Category 2: Delivering Excellence in Digital Services for leading the IRS Refundable Credits Examination Operation (RCEO) Centralized Scanning initiative, a transformative effort that modernized how taxpayer correspondence is processed. By centralizing scanning operations and digitizing paper responses across five IRS campuses, the team significantly reduced paper handling, automated document uploads, and provided employees with real-time access to taxpayer information. This digital transformation improved accuracy, strengthened security, and advanced the IRS's broader modernization strategy.
The initiative has delivered measurable benefits for both taxpayers and the IRS. Faster digital processing reduced audit cycle times by 21 days, enabling quicker case resolutions and a more transparent taxpayer experience. In FY 2024 alone, more than 70,000 taxpayer responses were digitized, generating approximately $1.1 million in clerical cost savings while allowing employees to focus on higher-value case analysis. By reducing paper responses to less than 40 percent of total receipts, the team has improved operational efficiency, enhanced service quality, and strengthened public trust through more responsive and reliable digital services.