Jenson Jacob is being honored in Category 2: Delivering Simple, Seamless, and Secure Services for transforming how New York State delivers technology services across government. Through his leadership at the New York State Office of Information Technology Services (ITS), Jenson successfully advanced a dedicated agency and shared services model that provides 57 agencies, entities, commissions, and local governments with specialized expertise and reliable technology support. His approach has strengthened collaboration, improved accountability, and aligned technology investments with the State's broader mission to deliver secure, efficient, and customer-focused services.

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Jenson has overseen major modernization initiatives that directly improve how New Yorkers interact with government. He led upgrades to the NY.gov ID portal, supporting more than 10 million accounts, while advancing the Integrated Eligibility System toward becoming a one-stop destination for social service benefits. By restructuring the program into smaller, iterative products, his leadership accelerated the delivery of capabilities such as Child Support Online Enrollment and Fair Hearings. He also oversaw the launch of the New York State Design System, creating a more consistent digital experience across agencies, while strengthening cybersecurity through the New York Security Operations Center.

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The results demonstrate significant improvements in both service delivery and government operations. Under Jenson's leadership, unresolved technology incidents and requests declined, while overall project health surpassed 90%, the highest rating in the agency's history. His investments in cybersecurity, cloud technology, AI, asset management, and workforce development have strengthened the state's technology foundation while enterprise agreements with vendors are helping maximize taxpayer value. By combining modernization with strong governance and customer-focused delivery, Jenson has positioned New York State to provide simpler, more reliable, and more secure digital services for millions of residents.