The City of Georgetown, Texas is being honored in Category 2: Delivering Excellence in Digital Services for transforming records management citywide, boosting efficiency, reducing costs, and improving public service delivery.

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In 2024, Georgetown partnered with Laserfiche to digitize and automate records processes across 22 departments and 900+ employees, eliminating manual paperwork and improving compliance. The city reduced administrative hours by 70%, cut operational costs by over $30,000, and improved records access for both staff and residents.

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These improvements have led to faster response times for public records requests, permits, and essential city services - enhancing transparency, accountability, and the overall resident experience. Georgetown’s success demonstrates how modern digital tools can drive sustainable innovation and deliver measurable value for the public.