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Category 3: Using Innovation, Data, and Breaking Down Organizational Barriers

MINNESOTA PAID LEAVE TEAM

Minnesota Department of Employment and

Economic Development Workforce Services and Transformation

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Evan Rowe

Deputy Commissioner

Greg Norfleet

Paid Leave Director

Heather Bestler

Deputy COO / Financial and Program Integrity

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Britta Rinke

Deputy Chief Product Officer

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Sasha Mackin

Sr. Manager of Appeals

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Kelley Green

Sr. Manager of Contact Center Operations

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Deana Chase

Sr. Manager of Claims Administration

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Jill Marchand

PMO Manager

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Hannah Buckland

Manager of Learning and Development

Emily Miller

Manager of Grants Administration

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Lauren Leonard

Manager of

Administrative Services

 

Spencer Chow

Manager of Data and Analytics

 

Ryan Evans

Manager of UI/UX Design

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Sam Fettig

External Communications Manager

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Betsy Ohrn

Program Analysis Manager

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Linda Miller

Public Engagement Manager

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Jill Carlson

Chief Operating Officer

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Kate Redden

Chief of Staff

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Kelly Knight

Chief Product Officer

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Kate Kunitz

Chief Strategy Officer

The Minnesota Paid Leave Team is being honored in Category 3: Using Innovation, Data, and Breaking Down Organizational Barriers for successfully launching Minnesota’s first Paid Family and Medical Leave program through innovative partnerships and data-driven solutions. Building the program from the ground up, the team collaborated with the state’s existing Unemployment Insurance program to leverage wage data, accelerating development, improving accuracy, and reducing costs. They also integrated the program with M Health Fairview’s Epic MyChart electronic health record system, allowing applicants to verify qualifying medical events more easily while reducing paperwork for healthcare providers.

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By connecting systems that traditionally operated independently, the team streamlined the application process, strengthened fraud prevention, and created a more seamless experience for workers, healthcare providers, and state employees. Their collaborative approach enabled Minnesota to launch the program two months ahead of schedule and $70 million under budget, demonstrating exceptional fiscal stewardship and cross-agency coordination.

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The new program is already delivering meaningful benefits to Minnesotans. Within its first three months, it received more than 100,000 applications and distributed $250 million in benefits to over 42,000 eligible residents, providing critical financial support for workers caring for a new child, recovering from illness, or supporting family members in need. Through innovation, data sharing, and human-centered design, the Minnesota Paid Leave Team has established a model for modern, efficient public service that improves access while maximizing the value of taxpayer resources.

A PROUD MOMENT WITH THEIR CUSTOMER

© 2026 by Public Service Leadership Academy | 703.431.3701 | Ashburn, VA

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