© 2019 by Public Service Leadership Academy | 703.431.3701 | Washington, DC

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Martha Dorris

President of PSLA

Martha is the founder of Dorris Consulting International (DCI).  DCI works with governments to improve the efficiency and effectiveness of government both internally and through the improved delivery of a citizen experience. Martha is leveraging her knowledge of government and network of citizen services to improve people, processes and technology and therefore improve the delivery of service to the public. During her 34 years in government, she worked primarily in the areas of information technology acquisition, digital service delivery,
intergovernmental solutions and citizen or customer experience.

 

Prior to retiring, Martha spent six months as the Director of the Office of Strategic Programs (OSP) within GSA’s Federal Acquisition Service/Information Technology Service (ITS) to bring an outside perspective on the implementation of category management within ITS, organize the organization around category management and bring a customer focus to the organization and oversaw programs and products such as GWACs, Cyber Security, and Cloud Solutions.
 

For the previous 12 years, Martha led both the Office of Citizen Services and the Office of Innovative Technologies. The goal was to transform government to a 21st century digital government – allowing the public to access government services and information anytime, anywhere, on any device. In both roles, she oversaw the creation and operation of OCSIT’s shared solutions to drive innovation and open data, improve efficiency and create a digital government. These platforms, communities and other products provided agencies with the needed solutions and information to transform their organization. For many years, Martha was responsible for the platforms and services providing direct service to the public in English and Spanish through the web, phone, chat, email, and social media.
 

Martha’s passion was and continues to be improving the citizen experience by leveraging the unique central, government-wide position she held at GSA. Ms. Dorris has been active in the IT community for decades. She has been recognized for her hard work, dedication and leadership in numerous ways. Martha has worked closely with the International Council for IT in Government Administration (ICA) for almost 20 years in different capacities.

John Riordan

Senior Leadership Coach

Beginning in 1990, John invested 8 years in the future of a nation struggling to overcome a tragic history of genocide, racism and anarchy. John and two colleagues envisioned established the Cornerstone Leadership Academy – a comprehensive boarding school community for young adults focusing on leadership, character, spiritual and intellectual development. As co-founder and Director of the Academy, John and his family lived on-site and dealt with the challenges of turning a revolutionary vision into a reality in the midst of racial and tribal tensions, scarce resources, and physical hardships.  In 1998 he successfully handed the leadership of the community over to the Ugandan staff he had developed over the years.

 

Over the past 20 years, John has served as a Leadership Coach for the Excellence in Government (EIG) Fellows Program, the US Army, NASA, CMS, and other clients. John has supported hundreds of rising leaders from nearly every federal agency in expanding their leadership capacity.

John has consulted with a broad range of federal, private sector and non-profit organizations, conducting hundreds of planning, teambuilding and training workshops ranging from large conferences (200+) to small teams, and is particularly adept at adjusting his approach to fit his client’s needs and culture.

John has an expertise in leadership development, coaching, team building and facilitation; strengths in creative thinking, problem solving and engaging presentations. He has a broad network across Federal Government.